Your Security & Privacy
We regard your right to privacy and to be in control of your personal information as very important.
We understand the levels of trust you place in us when you provide us with the information necessary to process your order and deliver goods to your home. We will respect that trust fully. You can, at any time, ask us to remove your information from our database, which we promise to do - the only exception is when we need to retain sufficient details to allow us to recover from you any payment that is due to us.
Our Privacy Promise
Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.
In general, you can visit our website without telling us who you are and without revealing any information about yourself. However, when you make a purchase from sterlingbuild.co.uk, we collect certain personal information from you, for example, your name, email address, payment address and details. All such information is held on secure servers. We comply fully with all applicable data protection and consumer legislation, and will treat all your personal information as fully confidential. If withholding your data is no longer necessary for the purpose it was collected, your data can be erased upon request under Article 17 of General Data Protection Regulation (GDPR).
In order to serve you most efficiently, reputable third-party banking (including PayPal, Amazon Pay and Close Brothers) and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private. All third party controllers will be named when we ask for your consent.
Use of Your Information
At all times, we comply with General Data Protection Regulation (GDPR) when collecting and using your personal information.
We will use the personal information you provide to us to:
a) supply and deliver the products;
b) process your payment for such products; and
c) inform you about similar products or services that we provide, but only if you choose to opt-in.
You agree that we may pass your personal information to our delivery agents or credit reference/fraud preventions agencies and that they may keep a record of any search that they do.
Depending on your response to the data protection consent questions, your personal details may be used in analysis at an anonymous level by Sterlingbuild Limited to help us improve our service even further. We will not give your personal data to any other third party without your consent.
We are fully compliant with GDPR consent guidelines, providing you with clear and granular opt-in methods, good records of consent and simple, easy-to-access ways for you to withdraw consent. We will make sure you do not agree to anything you dont' want to by keeping our consent form seperate from our other terms and conditions for greater transparency.
We operate an opt-in mail system. This gives you the choice of whether or not you wish to receive marketing information. Your opt-in preference to receive promotional emails from websites owned by Sterlingbuild Ltd will be recorded as part of the sales process and kept on record in accordance with GDPR. You can easily subscribe or unsubscribe from any of these emails any time you want should you change your mind.
Sterlingbuild.co.uk is secure.
We know how important it is to securely store any information you provide. Here at Sterlingbuild we maintain the highest levels of security.
Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
The PCI DSS certificate assures you we have passed mandatory requirements to ensure safe handling of card payments on our website. It applies to all business that take payments. You can find more information about these standards at www.pcisecuritystandards.com.
How Safe Is Your Personal Information?
Cookies don't harm your computer, and the information we drop is not shared with anyone else. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
If you wish to receive a copy of the data we have on you, this can be easily arranged by emailing our data protection officer at A.Mhone@sterlingbuild.co.uk or get in touch by post.
We use 2 different types of cookie to ensure you get the most out of shopping with us:
- Session cookies - the file is only stored while you're on the site. Once your browser is shut the cookies are deleted.
- Stored cookies - these are held permanently on your computer and help us improve your visit, for example, allow us remember what you had in your shopping basket from your last visit to save you having to hunt for them again.
Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an email to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.
We will never ask you to send any personal details via email. If we require such details, for security reasons we'll ask you to contact us by phone. Should you receive an email claiming to be from Sterlingbuild requesting this kind of information, please do not respond and let us know.